Overview: Neville Manly, the shy new NHS inspector declares the cottage hospital the official annexe to Rattenbury General. To celebrate, Deborah revives the Flower of the Valley beauty contest, to be judged by Neville, who finds himself under siege from the competitive entrants. Arthur visits stroppy Sally Waddington, the local telephone operator,who has not set foot outdoors for ten months,since her mother was put in a home,suffering from dementia. She believes she too is going mad but she is agoraphobic.When Jean breaks her ankle Wilf rings for help but the ancient exchange, already faulty, blows up and Sally has to face her fears to fetch Arthur personally. In hospital next to Jean she tells Arthur, who is feeling side-lined, how much Tom appreciates him, as well as encouraging Jean to enter the beauty contest where the besotted Neville declares her the winner, restoring her self-confidence. When the celebrations end Arthur discovers that Tom and Deborah have moved him into their house.