Overview: This episode is about handling difficult negotiations over the phone. Liu Yang, from China, works in sales administration at a Japanese adhesive company. She has been in Japan for 4 years but joined her company not long ago, in April 2019. Now, she is learning the ins and outs of sales administration. Although Liu-san has mastered essential business phrases, she finds it difficult to negotiate in Japanese. She will tackle a roleplay challenge to help her learn how to negotiate over the phone.