Overview: Michael Sneyd, CEO of Skyline International Development, is new to the company and has been tasked by Skyline’s investors to take business to the next level creating a coast-to-coast hotel group. During one of the most severe downturns the hospitality industry has experienced in decades, Skyline is relying on its employees to provide superior guest experiences in resorts that need updating and investment. Michael knows he also needs to cut costs – and that means getting creative. His goal in going undercover is to engage front line employees and get their ideas up the chain’s fast-growing infrastructure. If all goes to plan, the sky is the limit.