Overview: The documentary focuses on the small but significant minority of people who are regular users of the emergency services. PC Billy Elliott visits a familiar address following complaints from neighbours about another disturbance - and one of the men ends up spending 24 hours in police custody, even requesting his favourite cell. DC Andy Knapman interviews a persistent shoplifter who has been arrested more than 50 times, while paramedics and police pay another visit to 50-year-old alcoholic Michaela