Overview: The second visit is to The Cardinal's Hat in Worcester where owner Nigel Smith, who has over 30 years of experience in hospitality, likes the finer things in life. On arrival the guests are taken back by the character and quirky nature of the rooms and Mark and Jo are concerned by the condition of the bedding. During an afternoon of Morris Dancing, there's a clash, and at dinner Nigel comes under fire when Mark throws in a curve ball question about housekeeping. There's a split at breakfast as Lucinda and Diane dine in their room, while downstairs there are stern thoughts from Nigel at feedback.