Overview: The competition starts at Brockley Hall Hotel in North Yorkshire, where owner Heather Garcia and manager Sally Lewis hope that their fussy cleaning regime will impress their guests. But there are problems in some guests' rooms. At dinner, Heather reveals the unusual way that she brought Sally on board, and guest Steve makes a relationship revelation that keeps everyone guessing. In the morning, the Yorkshire breakfast puzzles the guests, and Sally and Heather find Alistair's feedback hard to swallow.