Overview: Alex Polizzi turns up at Churston Court in Devon a day early, just to get some idea of what she’s really in for. Naturally it’s a dismal picture of dark decor, clutter and no one on reception. Reviews are poor and owners Chris and Jonathan need help. With her customary no-nonsense breeziness Polizzi encourages the pair to motivate their staff and to change the oppressive red decor.